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Title
Text copied to clipboard!Desktop Support Technician
Description
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We are looking for a skilled Desktop Support Technician to join our IT support team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The Desktop Support Technician will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. This role requires excellent problem-solving skills, strong communication abilities, and a customer-focused mindset.
As a Desktop Support Technician, you will install, configure, and maintain desktop systems, laptops, printers, and other peripherals. You will also assist with software installations, updates, and troubleshooting. The position involves working closely with other IT professionals to ensure the smooth operation of the organization’s technology infrastructure.
You will be expected to document issues and resolutions, maintain an inventory of equipment, and follow established procedures for handling technical problems. The role may also involve training users on new technologies and providing guidance on best practices for using IT resources.
This position is ideal for someone who enjoys solving technical problems, working in a fast-paced environment, and helping others. A strong understanding of Windows and Mac operating systems, networking fundamentals, and common office applications is essential. Experience with remote support tools and ticketing systems is also highly desirable.
If you are passionate about technology and have a desire to support users in a professional and efficient manner, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Provide technical support for desktop systems, laptops, and peripherals
- Install, configure, and troubleshoot hardware and software
- Respond to user inquiries and resolve technical issues
- Maintain accurate records of issues and resolutions
- Assist with system upgrades and software deployments
- Support remote users via phone, email, or remote tools
- Ensure security and compliance with IT policies
- Collaborate with other IT staff to resolve complex issues
- Train users on new hardware and software
- Maintain inventory of IT equipment and supplies
Requirements
Text copied to clipboard!- Proven experience as a Desktop Support Technician or similar role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with networking concepts and troubleshooting
- Experience with remote desktop tools and ticketing systems
- Excellent communication and interpersonal skills
- Ability to diagnose and resolve technical issues efficiently
- Strong organizational and documentation skills
- Associate or bachelor's degree in IT or related field preferred
- Relevant certifications (e.g., CompTIA A+, Microsoft) are a plus
- Ability to work independently and as part of a team
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in desktop support?
- Are you familiar with both Windows and Mac operating systems?
- What remote support tools have you used in the past?
- Can you describe a time you resolved a complex technical issue?
- Do you have any IT certifications?
- Are you comfortable training users on new technologies?
- How do you prioritize multiple support requests?
- What ticketing systems have you worked with?
- Are you available to work on-site or remotely as needed?
- How do you stay updated with the latest IT trends and tools?
